Data Deletion Instructions

Open the App, go to Integrations, and click Disconnect next to Meta or Google. The App attempts to revoke the platform authorization, then permanently deletes its stored access and refresh tokens and the live connection even if the platform revocation endpoint is temporarily unavailable.

Uninstalling the App from your Shopify admin (Settings → Apps and sales channels) removes your connection data. In line with Shopify requirements, we also honor the mandatory compliance webhooks (customers/data_request, customers/redact, shop/redact), through which all associated data is erased.

Send a deletion request to adrien@custodiancommerce.com from the email associated with your store, with the subject "Data deletion request". Include your Shopify store domain so we can locate your records. We will delete your data and confirm by email, normally within 30 days.

• Stored Meta and Google access and refresh tokens.
• The selected ad account identifiers and connection metadata.
• Cached live connection state and credentials tied to the selected advertising account.
• Any cached store/brand data tied to your shop.

Disconnecting deletes credentials and disables the live connection. Bounded campaign/page provenance may remain for up to 24 months so prior reports stay explainable; it is deleted with the page, shop data, or a completed deletion request. We never store your Meta or Google password.

You can also revoke the App's access from your platform account at any time: on Meta via Settings → Business Integrations, and on Google via myaccount.google.com → Security → Third-party access.

For any question about data deletion: adrien@custodiancommerce.com. See also our Privacy Policy.